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This paper presents the complex managing process of a crisis, coordination of the COVID-19 pandemic, at the national level of Germany. The public perception in Germany is that the German Federal Office of Civil Protection and Disaster Assistance (BBK) was sidelined during the COVID-19 pandemic. 

Key take away from the paper states that managing complex crises is a task, which not only Germany and its BBK will have to deal with more often in the future. Other federal countries, such as Switzerland, also need to be able to better cope with such situations. Thus, suitable organizational structures for coordinating response and recovery, as well as planning and preparedness, are of utmost importance. They need to be adapted to the specific circumstances of the affected systems, but also independent of the specific hazard.